Firehouselistens Customer Service

Firehouse Subs wants to hear from you! Visit to provide feedback and help us improve our services and menus. Participating also allows you to win prizes. Your feedback is valuable!

FirehouseListens Contact Information

Headquarters12735 Gran Bay Parkway, Suite 150, Jacksonville, FL 32258
Mailing AddressPO Box 428 Macedon NY 14502-0428
Customer Service1-888-289-6185
Tech Support

Firehouse Subs Contact Information

Firehouse Subs Contact Information

Phone Support:

  • General Inquiries: Call 1-888-289-6185 for any questions or issues.
  • Tech Support: Email for help with the FirehouseListens survey or online services.

Mail Correspondence:

  • General: Send mail to PO Box 428, Macedon, NY 14502-0428.
  • Online:
  • Survey Website: Share feedback or enter the sweepstakes at

Corporate Office:

  • Address: 12735 Gran Bay Parkway, Suite 150, Jacksonville, FL 32258.

Firehouse Subs Facts

  • Menu variety includes hot specialty subs, fresh salads, and delectable sides.
  • Since 2005, the Public Safety Foundation has donated millions of dollars in equipment, training, and assistance to fire departments and EMS.
  • Firehouse rewards with every transaction, you may earn points towards free dinners, beverages, and more.
  • Sub customize your subs with different meats, cheeses, toppings, and sauces.
  • Community Support holds fundraisers and donation campaigns to benefit local communities and emergency services.
  • Catering option serves platters, packed lunches, and salads for parties and meetings.


FirehouseListens demonstrates the potential of consumer feedback to improve company success. Firehouse Subs regularly seeks feedback to improve service quality and build customer loyalty. Participating in FirehouseListens allows you to not only help improve the restaurant but also receive benefits, making it a win situation for both consumers and the business.


Q1. How can I provide feedback to Firehouse Subs?

Ans: Visit to share your feedback.

Q2. How do I join Firehouse Rewards?

Ans: Sign up online or via the Firehouse Subs app to start earning points.

Q3. What catering options does Firehouse Subs offer?

Ans: We offer platters, boxed lunches, and salads for events and meetings.